We strive to provide the best service for our customers. We want you to be thrilled with your vehicle and the services we offer. Take a look at what some of our customers have to say about us:
On Saturday, February 9, 2013, you helped my wife and I a great deal in getting our Ford Edge “engine light” problem resolved.
Super courtesy and customer care will keep Bartow as my benchmark for other dealerships.
Please accept my extreme thanks for a job well done.
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Mr. Robles Sr.,
In a modern society where “thank you’s” are seldom heard from customers, I would like to take a minute to express our gratitude towards your employees.
Byron A. Covell
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I had purchased my Taurus from Bartow Ford several years ago. Mike Maskolunas not only did a great job, he went above and beyond and he discovered numerous items that were missed on the original estimate by my North Carolina dealer.
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I would like to take this opportunity to commend one of your outstanding salespersons: Allison Cox. During the past year it has been a pleasure to work with her on obtaining two Ford Superduty trucks.
A very satisfied customer,
David Froehlich FULL TESTIMONIAL
I really appreciate all of your help with this and the superb customer service you and your staff (Jennifer and Ed) have provided me with concerning the body work to my 07 F250, the help I received with the rental car expense during my accident repairs, re-keying of my truck, etc. I couldn't ask for anymore as a customer.
I would like to thank all that I have had contact with at Bartow Ford but that would take several pages. That being said their are a few that stood out like Robert in service and all that work in that area. When My 2002 Lincoln Ls was wiped out in an accident in May she went to the Ford yard in the sky almost as she arrived due to the fine service she had received there.With that I would like to say thank you to all of you at Ford for the service I received before and after the accident.
Robert W Henry
Purchased a ’12 Ford Escape Saturday from your dealership. This is my second vehicle I have purchased from your dealership and only reinforced my initial impression. You have a professional dealership staffed with friendly and knowledgeable people. My wife and I were very pleased with our salesman, Aundrae (the biggest, happiest man in the building!) and the rest of your staff. Thank you for a refreshing experience.
Mark and Monica Stroud
I wanted to congratulate your company on a job well done! I recently purchased a 2012 Escape and cannot be more pleased with my experience at your dealership. The salesman, Andre, was knowledgeable about the vehicle and made the purchasing experience enjoyable.
In 2005, I purchased a new Ford Freestyle from your dealership. It is a purchase I have never regretted. I have always had my service done at Bartow Ford and everyone has been great. A special thanks to Mike in the service department for always getting my car fixed right. I recently moved to Aberdeen, WA where there is a “5 star” Ford dealer. Well, maybe that is just the name they chose for the dealership as they are NOTHING like what I am used to. No Quick Lane L No one looks up and greets you when you come in. No “Yes, we can do that,” attitude. I miss you already and wish I could have you here. Thanks for 7 years of exemplary service.
I realize it has been some time now since Bartow Ford has taken care of my issue with Xzilion, but.
I want to thank you for having this issue taken care of, I know that you and Bartow Ford did not have to do a thing concerning my issue with Xzilion but you did, that's just the kind of company and the kind of person you are. Which is why our family buys their vehicles and accessories from Bartow Ford. Anyway, I want to thank you Nicole for following through and delivering as usual, terrific customer service.
I want to pay you a compliment and send it to anyone you would like. I have been purchasing vehicles from the state contract for my eleven years here in Lake Placid as police chief. You are the first representative ever that calls back when someone calls, answers emails, and always has answers. In the past I have been stalled, forgotten, and ignored for months - at times even thinking our smaller department purchase had been lost by the dealers. One time I was.
From my experience with you at Bartow Ford I wish you guys would get the state contract award every year from now on.
We purchased a 2012 Fusion last Oct. and were very impressed by your dealership that I decided to have my 2007 Dodge Ram (Cummings Diesel Engine) serviced when it needed the next oil change. Had the service appointment this morning and I was very impressed. I had my truck serviced at a local Dodge dealership last year and was told that the brakes were bad and that the rotors needed to be replaced. At that time there was about 65M on the truck. Today I asked to have the brakes checked (now 88M) and was very surprised to learn that the brakes were fine. Great to deal with an honest dealership. My truck will return to Bartow Ford for future service. The service this morning was great and Brian Jones even gave me a card for a free breakfast. Thank you all so much.
TO WHOM IT MAY CONCERN AND LISTED EMPLOYEES:
I'm writing this email to each of you listed above and also to Bartow Ford Owners and Management to express my sincere satisfaction with the service that I received from staff during and after repairs to my vehicle.
My vehicle was originally repaired at Bartow Ford after an accident in which I was not at fault; and my vehicle was repaired with the exception to one part that was needed and the at fault insurance company denied coverage for the part. Bartow Ford Service Department Manager, Carlos Sandoval did not hesitate to research the problem with staff and he also questioned me about the situation. Carlos made a decision that Bartow Ford would take care of the problem and also allow me to use a vehicle overnight to be assured that my vehicle would be repaired correctly and completely. Carlos was very professional, and he is a great person and employee.
Click here for FULL TESTIMONIAL Jan Parham
Mike Maskolunas and Staff,
We want to thank you for the wonderful service you gave us when we came in with the problem with our truck roof. The customer service we experienced will not be forgotten and we will notify Ford Company of the special treatment you give your customers. We were pleased with the fact that a loner car was available for us to use while you worked on our truck, also the promptness of the solution and the work done. Thank you also for giving us a wonderful tour of the garages and departments which you all work out of.
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Dorothy & Wayne Geisler
Canton, Pa and Lake Wales, Florida 33898
I don't hesitate to complain if I am unhappy about service. Likewise if someone shows great customer service I think the higher ups should know. A few weeks ago I came with my sister, Maria Dupree and dad to try to buy a used car. My sister and I are going to Polk State College studying Nursing as a second career. Like many others we were unable to find work in our field. We explained all this to Mark. We didn't expect alot. As we told Mark all we need is a lifeline, a car that will get us through the next year and 1/2 til we graduate as Nurses.
Mark worked with us all day, as did your finance team, we didn't give up and neither did they. Mark made our day. We came out with a beautiful Nissan Sentra 2007 with only 54,000 miles, the car drives like a brand new car. We took Mark's cards and refer anyone we know who is interested in buying a car to go see Mark at Bartow Ford. I know the loan was not an easy one, I told Mark if you get this loan approved, when we graduate we are coming back to buy brand new cars.
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Sincerely, Amelia J. Illescas
Benny Jr and Benny,
Thank you for a great truck and great service. We traveled from St. Petersburg and you made our dreams of a F250 Superduty a reality.
The Porcelli's St. Petersburg, Fl
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I want to thank you for another excellent vehicle purchase with you and Bartow Ford. Last month, I referred my friend, Alexander Miller, to you to inquire about purchasing a vehicle. Alex had only purchased vehicles from "buy here, pay here" establishments which often left him with a vehicle that was unreliable only a few months after his purchase. He was very apprehensive about looking for a vehicle on a dealership lot as well as the large loan that would go with such a purchase.
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- Charlie Huntley, M.Ed.
Oscar J. Pope Elementary School
I just purchased my new 2010 F150 from Mr. Ross Porter. Mr Porter is an awesome person to work with. He gave me an excellent deal, and was very "honest" from start to finish. I have heard people talk very good about Bartow Ford, but now I know why: "It's the 'people' that make it special, like 'Mr.Porter'". - Jill Hall
On October 4, 2011 my 2006 F-250 began to have a starting problem and I took my truck to the Bennington, VT Ford dealer. After five days my new fuel valve was in place and the truck was running fine. My extended warranty had expired just 45 days prior. I contacted my salesman, Steve Hendrix and with his help and some extra efforts by Wayne Stevens I was notified today that I would receive a $600 refund off the total cost of the repair bill. I believe the extra steps that Wayne Stevens took on my behalf helped greatly.
Bartow Ford is truly a customer service dealership. - Ralph Putnum Lakeland, Florida
Dear Mr. Robles,
Marty Wilson was valuable in my search for a truck. The main reason I sought Marty is the fact that I've known him to be someone who has a strict value system. He is also talented. He played his guitar and sang at one of my children's weddings (many years ago). Click here to see Full Testimonial.
- Ruthie Peacock
I just wanted to let you know how great the Quick Lane service advisors are. I have been there 3 times in the last 2 months. Mario and Robert have been very professional, courteous, and friendly. They both have taken care of my service needs very quickly. And the prices are extremely competitive. Click here to see Full Testimonial
- Chris Dickman
Dear Mister Robles,
I recently purchased a 2010 F-150 from your company there at Bartow Ford, my second in 4 years. I would like to tell you sir that I have nothing but good things to say about the staff there. I was treated as a valued customer, which in today's market is a rare thing. Click here to see Full Testimonial -Greg Bates
It has always been a pleasure doing business with Bartow Ford. I am a repeat customer and will continue to be one, passing along my message to all friends and family.
Most recently on Monday, July 27th, I began my search for a 2 specific colors either Platinum White or Tuxedo Black, on a new 2010 Fusion, wanting to use the "Cash for Clunkers" offer along with my employee "A" plan.
I went to Gator Ford, Brandon Ford, and Jarett Ford in Plant City. At all three locations I only received lip service and no real sincere effort to help me in my search. They also only had limited amount of Fusions to choose from. Brandon Ford ordered one for me, but that would have taken better than 4 weeks.
My wife became concerned that the government might suspend the program and we could loose the "Cash for Clunkers" deal. She then advissed me that Bartow Ford's website was showing several Fusions on hand and even one that was the Platinum white we were looking for. Click here to read Full Testimonial - Michael Paiz
I wish to thank you for making my experience in purchasing my first new truck a very satisfying and appreciated event in my life. I'll never forget the way I was greeted. It took all of the newness and questions in my mind away! I felt like I was talking to a friend that I hadn't seen in a long time; instead of a salesman who didn't give a darn about anything but making a sale!
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Dear Mr Robles,
My vehicle has recently been in the body shop for repair and Joni Alderman was the service technician who assisted me.
Ms. Alderman was very helpful in my distraught time of need. She showed extensive knowledge in her profession. Ms. Alderman explained the process from odering parts, contracting me for an appointment and had a rental vehicle ready for pick up when I dropped off my car for repairs. Click here to read Full Testimonial
- Sherrie Holder
"What sort of day was this to be? The expert was polite, kind, considerate. An automobile humanitarian. I visualized a three day layover and over one thousand dollars. Helpless. Whatever they said was the verdict. My fate again in the hands of others."
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- George F. Crikelair
Dear Mr. Maskolunas,
I just thought I should write to let you know that I appreciate the level of service provided by your Body Shop associates Ed Tyree and Joni Alderman.While I typically try to avoid the collision center, I would say that your staff kept me informed of the entire process associated with the assessment of my vehicle, repairs and addressed every concern presented. If I am ever in an unfortunate situation again, I would not hesitate to come visit your facility again.
I would like to pull out one particular salesperson on staff at Bartow Ford and recognize him for his complete handling and customer care through this service issue. His name is Lee Tyler. He truly handles "service after the sale" the best I've ever seen of any salesperson of any car I have ever bought. My local dealership, Sunrise Ford could learn a whole lot from Bartow Ford's sales AND service dept.!!! Sunrise Ford SCARES me and I doubt I'll ever do business there.
Thank you Lee Tyler!
- Paula Via
I have bought a lot of cars over the years, but the experience we had buying my wife’s new Ford Edge was second to none.
We were especially pleased that 1) you went out and found the exact model she wanted (after you had sold the model we saw online), 2) the “negotiations” over the phone and internet were fast, and without the usual ‘hassles’ that one gets when going to a dealer, and finally 3) you guys kept the store open on Christmas Eve just for us, and we were in/out, including dropping off our trade-ins, in less than 30 minutes. Your partner that covered for you represented you and the store very very well.
We will definitely refer to you guys, and also when we’re next in the market for another Ford, you’ll get our first call. Keep up the great customer services; that’s what is going to succeed in this economy.
I’m a tough guy to please and don’t write compliments like this too often, but in this case, it’s easy, so feel free to pass this along to whomever your manager is…he/she should know. -George H. Mazzarantani, Esquire
My family and I have done business with Bartow Ford for many years. Bartow Ford is an outstanding dealership. We currently reside over 400 miles away from this dealership and still go the extra mile to do business with them. We will not buy a Ford product from any other Ford dealership. -B&L Beneway Inc.
I am an 11th grade student at Haines City High School. I just wanted to stop by and say thank you very much for giving a wonderful opportunity to students by conducting annually the Drive for Excellence project. Because of you and the motivation of getting a chance to win a new car, I have improved my grades tremendously compared to the previous years. I have turned into a better student. Thank you for celebrating student's achievements. Thank you for helping me to make better opportunities for growth and success.
Your commitment to the education of communities' children is truly extraordinary. I too have participated in this year's Drive for Excellence drawing. Even if I don't win I just want to thank you because I have truly changed my inner self to be a better person.
My wife, Debbie, and I are extremely pleased, not only with our Ford Focus, but also with the outstanding sales, service and hospitality we received from all the staff that helped make this transaction very smooth, fast and trouble-free. This is our second purchase from Bartow Ford and it never occurred to us to shop any where else.
Mike Herndon and David Willoughby are both super to work with. We appreciated their regular follow up with us over the months and they certainly helped keep Bartow Ford 'top of mind' when we decided to buy another car. We were so impressed with the service areas of the new facility that we've decided to have all our service work for both our cars done there from now on. -Bob and Debbie Renka
I just want to say thank you for your support of the Polk County Youth Fair and our community in general. I just came from the Youth Fair, and Bartow Ford purchased hogs that were being auctioned but not receiving bids. The students and parents put a lot of time and effort into raising theses hogs and other animals and your support of this organizations is to be commended. My niece Elise McGuire #225 is thankful for your stepping up and purchasing her hog, and I am thankful as well. My next auto purchase will be from Bartow Ford. Seems only right I should return the favor. Thanks again.
"All I can say is WOW! I think Ford has really done it this time! The truck [2011 F-350] is amazing! It is already getting 16-18mpg Hwy empty, pulling my 30’ 2 slide camper @ 75mph I was getting 10-11mpg. The Sync works outstanding with the I-phone, voice control Navigation works like a champ, rear view camera makes trailer connections a breeze and of course the AC in the seats. Sure I’m leaving something out. Thanks for everything, Steve [Hendrix]! I will recommend you every chance I get. Well worth the wait and completely satisfied. - Jason, Merritt Island
"I'd like to thank you and the crew who worked on my 2010 Ford F-150. The quality and workmanship is flawless. It is easy to see that you have a lot of pride in what you do. I appreciate your thoroughness and communication throughout my claim and returning my vehichle in what I feel is better condition then when I had first bought it new. Bartow Ford has never disappointed me and I will be sure to recommend your services to anyone in need of them." - Collin, Bartow
"I have been a long time customer and will continue to make that extra drive to get my truck taken care of by Bartow Ford!"
- Tammy, Winter Haven
"Great Ford Dealership and Ford Motor Co are Honorable business people. They bit the bullet in tough times and paid their own bills."
- David, Lakeland
"I have purchased numerous vehicles from Bartow Ford and have been impressed with the friendly atmosphere at Bartow Ford. The salesmen, service department, parts department and the entire staff are to be congratulated on their courtesty and non-high pressure tatics. Bartow Ford will always be my first stop on purchasing a new vehicle." - Archie, Fort Meade
" I buy my trucks from Bartow Ford and Bill Turner, a great no nonsense bottom line guy. I receive my vehicles delivered to my door far more detailed than most other dealer's showroom cars. I will not buy another truck from anyone else. Thank you all at Bartow Ford." - Clint, St. Cloud
"I've purchased several vehicles from Bartow Ford and when looking I always go to Bartow Ford first. I like the way Bartow Ford treats it's customers." - Robert, Winter Haven
" I have purchased 6 new vehicles from Bartow Ford since 1989."
- Robert, Lakeland
" I've bought multiple vehicles from Bartow Ford and always very pleased with the service I have received." - Wayne, Tampa
"We bought our truck in October 2009 and are loving it. We will be back for fancy tires and perhaps a fifth wheel hitch." - Mary & Carl, Zephyrhills
"I have been doing buisness with Bartow Ford for approx 40 years, and have bought new and used cars. I feel they have bent over backwards to solve any problems that occurred as they naturally will. But to me the important part is they took care of it with smiles and kindness. I watched them treat reliable employees with support. This is very good for the customer, because happy employees are much more apt to treat customers the same way. I have never traded often, but when I do I go there because I know most of the old guys and they have been there for many years. I think they were pioneers in little things like sending out birthday cards which is a seemingly dead experience, but it lets you know they want you back." - William, Bowling Green
"I absolutely love my 07 certified pre owned Ford Edge. I have never owned a better more comfortable car. My first car was a 1957 Ford Fairlane four door hardtop. How amazing that now I own another Ford 50 years later! I came back to Ford due to the reputation and quality, and.....I was impressed that Ford did not borrow any money from Uncle Sam. Your recent sales and profit figures prove that if you build a better car, people will buy it. Take that General Motors! " - Gary, Plant City
"I bought a 2010 Red Escape in September and I love, love, love it!!" - Wanda, Mulberry
"Bartow Ford is the only place I buy my trucks." - Caroline, Winter Haven
"Combined my wife and I have owned 5 Fords. The first two was when I was in school, since then my wife and I found Bartow Ford and have bought from there since and will continue to buy from you. We love the good vehicles on the lot no lemons and the no push sales pressure." - Jack, Lakeland
"When I buy another car I will go back to Bartow Ford, love the way I was treated." - Theresa, Bartow
"I want to thank you for the excellent service I received from you, I never bought a car on the phone before. I was a little skeptical at first but Jared Drake made me feel at ease, Bartow Ford was the only dealer in FL that had the 2011 Mustang GT I was looking for & the fact that you had it delivered was so convenient for me. The car is awesome & I love it, if I get the chance I will certainly refer Bartow Ford to anyone looking for a car. Thank you. - Linda, Port Charlotte
"We have bought from Bartow Ford for 20+ years. John Nakashige is the best!" - Sandra, Winter Haven
" I am a long time customer. I have purchased my vehicles and had them serviced and repaired at Bartow Ford. Mike's body shop restores your vehicle to new status." - John, Winter Haven
"We wanted a Ford Truck, we got a 2008 F150 red in color. We are very very happy with our Truck. Service is outstanding." - Wendy, Mulberry
"I love my truck that I bought from Bartow Ford , I can only say good things about you!!" - Jennifer, Myakka
"I won a 2008 mustang thru Bartow Ford and 97Country!" -Mary, Winter Haven
"My wife and I have been loyal customers of Bartow Ford for many years. We started out at the old location with Joe C. "
- Clyde, Winter Haven
"Really like my 09 Escape. I did drive a F-150 since 1996 and thought I might miss the truck, but so far so good. Really like the gas mileage." - Jim, Bartow
"I have been using Bartow Ford for years for replacement parts for my two F150s. (1997 F150 extra cab and my 1999 Lightning) When I decided to replace the 1997 that had 170,000 plus miles with a newer truck, I went to where I felt I could get a honest deal. That's what lead me to Bartow Ford. " - Wayne, Lakeland
"I really enjoy my new pre owned F150. Bartow Ford did everything they could to get me in this truck. I really love it too. Keep up the good work Bartow Ford." - Kenneth, Lakeland
"I bought a 2008 Ford F150 from Bartow Ford from Lee Tyler and I have really enjoyed the truck. Lee sure helped us out in buying it. When I need another truck and car I will come and see Lee. Thanks." - Harold, Plant City
"I have always been a Ford man, and Monte has always taken care of our needs." - Phillip, Mulberry
"We are living in lreland and we have one of your trucks, an 08 Ford F150 Ltd Edition. Great truck, thanks." - Tracey, Ireland